11. When not in use, store this silicone dolls in the crate that it came inside of and it mustbe placed in the horizontal position with all joints straight and relax. Avoid excessively cold and excessively hot storingconditions.Here’s the detailed explanation in English about why silicone dolls cannot be returned or exchanged:

Return and Exchange Policy: Silicone Doll Products

Dear Customer,

Thank you for choosing our silicone doll products! To ensure the satisfaction of every customer and maintain product quality, we would like to provide a detailed explanation of our return and exchange policy.

Due to the personalized and private nature of silicone dolls, as well as hygiene, safety, and legal regulations, we are unable to accept returns or exchanges for these products once purchased. Please review our return policy carefully before making a purchase to ensure the selected product meets your needs.

Return and Exchange Policy:

1. Reasons for Not Accepting Returns:
   • Hygiene and Safety Concerns: Silicone dolls are personal products that come into direct contact with the skin. According to relevant national laws, personal items that have been opened or used cannot be returned. Even if the product is unused, once opened, it cannot be guaranteed to remain sanitary, and therefore, for the health and safety of our customers, we cannot accept returns after purchase.
   • Personalized and Custom Nature of the Product: Our silicone dolls are often custom-made based on the customer’s specific requirements, including features such as appearance, size, and functionality. This means that each product is produced according to individual specifications, and once the product is manufactured and shipped, it cannot be exchanged or returned for another item.
   • Resale Restrictions: Due to the nature of silicone dolls, once they have been opened or used, they cannot be resold to other customers. As a result, we are unable to accept returns, as we cannot recoup the product for resale after it has been opened or used.
2. Reasons for Not Accepting Exchanges:
   • Silicone dolls are highly personalized products, with each doll’s appearance, skin tone, hairstyle, and other features typically customized to the customer’s specifications. Once the product has been shipped, we are unable to exchange the doll for another one, as each doll is unique to the individual buyer. Additionally, any exchange process would involve dismantling or reassembling the product, which could affect the product’s quality and safety.

Handling Quality Issues:

We are committed to ensuring that every silicone doll product we ship meets the highest quality standards. If you notice any obvious defects or damage to the product (such as cracks or breakage) upon receiving it, please contact our customer service team within 7 days of receipt. We will provide free quality inspection and appropriate after-sales services, such as repairs or replacements (only for quality issues, not damage caused by misuse or other non-quality-related factors).

Suggestions and Reminders:

• Before making a purchase, we strongly recommend that you carefully confirm the appearance, size, functionality, and any custom details of the silicone doll to ensure that you are fully satisfied with the product.
• If you have any questions about any aspect of the silicone doll, feel free to contact us. Our customer service team is happy to assist you with detailed answers.

We understand that purchasing a silicone doll requires careful consideration, which is why we offer detailed product descriptions and consultation services to help you make the best choice. We appreciate your understanding and support. If you have any questions, please do not hesitate to reach out to our customer service team, and we will be happy to assist you!